Terms & Conditions

Our role

AVORA Bali acts as a travel concierge and coordinator. Except where expressly stated, we do not own or operate aircraft, vessels, vehicles, villas, restaurants or security services. Those services are provided by independent third parties who hold the relevant licences, and are supplied on their own terms.

Requests and proposals

Submitting a request through this site does not create a booking and does not oblige either party. A request is followed by a consultation and a written proposal. A service is arranged only once you have approved that proposal in writing and any required payment has been made.

Concierge fees

Concierge Access, Private Journey and Complex Journey fees pay for the concierge's time and coordination only. They do not include any villa, hotel, restaurant, vehicle, vessel, aircraft or other supplier cost, all of which are quoted separately and approved by you before confirmation. Fees are confirmed with you personally and settled by secure payment link; no card details are collected on this website. If you cancel before your concierge has begun work, nothing is owed and any fee already paid is returned. Once planning has begun, the fee is non-refundable.

Availability

All services are subject to availability at the time of confirmation. Aircraft, vessels, vehicles, villas, tables and protection personnel can become unavailable between quotation and confirmation, and prices may change accordingly.

Regulated services

Certain services depend on the decisions of third parties and public authorities. These include airside and aircraft-door assistance, immigration processing, official escorts, park and anchorage permits, and filming or photography permissions. AVORA arranges these through licensed partners and cannot guarantee approval.

Weather, safety and operator discretion

Marine, aviation and helicopter services are subject to weather, sea state, safety requirements and the operator's discretion. An operator may delay, alter or cancel a service on safety grounds; where that happens we will arrange an alternative where one exists.

Payment, changes and cancellation

Supplier payment terms, deposits, change fees and cancellation charges are set by the underlying provider and are stated in your written proposal before you approve it. Where a provider's terms are stricter than our own, the provider's terms apply. Supplier costs are paid directly to the supplier or through AVORA exactly as your proposal states, and no supplier booking is confirmed until you have approved the proposal and any required deposit has been received. Refunds of supplier costs follow the supplier's own policy.

Insurance

Comprehensive travel insurance is the client's responsibility and is strongly recommended, particularly for marine, aviation, diving and remote-island itineraries.

Partners and suppliers

AVORA works with independent partners and suppliers under written terms covering scope, service standards, confidentiality and pricing. Partners are responsible for holding the licences and insurance their services require and for delivering those services in accordance with Indonesian law. Partnership enquiries are handled through [email protected] and do not create any obligation on either side until terms are agreed in writing.

Conduct and local law

Clients and their guests are expected to comply with Indonesian law and with the rules of the properties, vessels and venues they visit. AVORA may decline or discontinue a service where a request is unlawful, unsafe, or would place a partner in breach of its licence.

Liability

AVORA's responsibility is the care with which it coordinates and communicates. We are not liable for the acts, omissions or default of independent providers, nor for events beyond reasonable control, including weather, government decisions, strikes and operational failures.

Governing law

To be completed on legal review, together with the governing jurisdiction and dispute-resolution process.

Questions about this policy: [email protected]. AVORA Bali is the trade name under which these services are arranged.